Return & Refund Policy

Refund & Return Policy – Perfume Plus Pakistan

At Perfume Plus Pakistan, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we offer a 4 to 7 business day return policy for domestic (Pakistan) orders, starting from the date you receive your item.

Domestic (Pakistan) Orders

To be eligible for a return:

  • The item must be in the same condition as delivered — unopened, unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase (order number/email confirmation).

  • The return request must be made within 4 to 7 business days of receiving the item.

To initiate a return, please contact our team at:
📧 support@perfumeplus.pk

Returns must be sent (after approval) to the following address:
Perfume Plus Pakistan
[Perfume Plus Outlet, Multan etc.]

Note: Returns sent without prior approval will not be accepted.

Domestic Exchanges (Pakistan Orders Only)

  • For exchange requests, first email us at support@perfumeplus.pk to receive approval.

  • After approval, return the parcel to our address (securely packaged).

  • Once we receive and inspect the item, we’ll process and dispatch your exchange using the same shipping method as your original order.

International Orders

Due to international shipping restrictions (especially for perfumes classified as Dangerous Goods), we do not accept returns on international orders once shipped.

We do not accept returns or refunds for:

  • Disliking the scent

  • Personal preferences after usage

International refunds or returns are only accepted in the case of:

  • Manufacturing defects

  • Incorrect item received

We urge international customers to thoroughly review all product details before placing an order.

Damages & Issues

Please inspect your order upon delivery. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately so we can resolve the issue appropriately.

Exceptions / Non-Returnable Items

We do not accept returns for the following:

  • Custom or personalized items

  • Opened or used products

  • Sale or discounted items

  • Items bought using gift cards

  • Hazardous materials or flammable liquids (as per courier policy)

Customs, Duties & Failed Deliveries

  • International shipping fees do not include customs charges or taxes. These must be paid by the recipient.

  • If the customer refuses delivery, the shipping cost and any return shipping charges will be deducted from any eligible refund (if applicable).

Refunds (Pakistan Domestic Orders Only)

Once your return is received and approved:

  • Your refund will be issued within 10–15 business days to your original payment method.

  • Refund timelines may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at:
📧 support@perfumeplus.pk